Privacy Policy
Siwa Salt Hub respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting our team, requesting product information, downloading documentation, or submitting a quotation enquiry.
This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, and the rights you may have regarding your personal information.
By using this website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Siwa Salt Hub supplies and exports rock salt and related salt products from Siwa Oasis, Egypt, to international buyers.
Our operations include production activities in Siwa Oasis, Matrouh Governorate, Egypt, with sales and contracting support based in Worb, Switzerland.
For privacy-related questions or requests, you can contact us at:
Email: info@siwasalthub.com
2. Information We Collect
We may collect personal and business information when you interact with our website or communicate directly with us.
Information You Provide
When you submit an enquiry, request a quotation, contact us, or otherwise provide information through the website, we may collect:
Your name
Company or organization name
Telephone number
Email address
Country
Country or destination of delivery
Product of interest
Estimated order volume
Preferred delivery terms
Specifications or packaging requirements
Information included in your message or enquiry
Any documents or additional information you voluntarily provide
We only ask for information that is reasonably necessary to understand and respond to your enquiry or conduct business with you.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website platform, hosting infrastructure, analytics services, or other technologies used to operate the site.
This may include:
IP address
Browser type
Device type
Operating system
Approximate geographic location
Pages visited
Referring website
Date and time of access
Website interactions
Technical performance information
This information may be used to maintain website security, understand website usage, troubleshoot technical issues, and improve performance and user experience.
3. How We Use Your Information
We may use the information we collect to:
Respond to enquiries and quotation requests
Provide information about our products and services
Prepare commercial quotations and proposals
Discuss product specifications and requirements
Coordinate packaging and labeling requirements
Evaluate requested order volumes
Arrange or discuss logistics and delivery terms
Provide technical or product documentation
Communicate regarding current or potential business relationships
Process and manage customer or supplier relationships
Improve our website, products, and services
Maintain website security and prevent misuse
Maintain appropriate business and administrative records
Comply with applicable legal, regulatory, customs, export, accounting, or contractual obligations
We do not use personal information for purposes that are materially unrelated to the reason it was collected unless permitted or required by law.
4. Legal Bases for Processing
Where applicable data protection law requires a legal basis for processing personal information, we may rely on one or more of the following:
Your Consent
We may process information when you have voluntarily provided it or consented to a particular use.
Contractual Necessity
We may process information when necessary to provide a quotation, respond to a business request, enter into an agreement, fulfill an order, or perform obligations connected with a business relationship.
Legitimate Interests
We may process information where reasonably necessary for legitimate business purposes, including responding to potential customers, managing commercial relationships, improving our services, maintaining security, and operating our international business.
Legal Obligations
We may process or retain information when necessary to comply with applicable laws, regulations, accounting requirements, customs procedures, export requirements, or lawful requests from authorities.
5. Business Enquiries and Quotations
When you submit a quotation or product enquiry, we use the information you provide to understand your commercial requirements.
This may include evaluating your requested product, specifications, quantity, packaging requirements, destination, and delivery terms.
Information submitted through an enquiry may be shared internally with the appropriate members of our production, sales, logistics, or administrative teams where necessary to prepare and respond to your request.
Submitting an enquiry does not automatically create a contractual relationship between you and Siwa Salt Hub.
6. International Data Transfers
Siwa Salt Hub serves international customers and operates through teams and business activities in more than one country.
As a result, information may be accessed, processed, or transferred between our relevant teams, service providers, and business partners in different countries, including Egypt and Switzerland.
Where required by applicable law, we take reasonable steps to ensure that international transfers of personal information are handled using appropriate safeguards.
7. Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third parties where reasonably necessary to operate our business, provide requested services, or fulfill commercial obligations.
These parties may include:
Website and hosting providers
IT and technical service providers
Analytics or website performance providers
Email and communication service providers
Laboratories and quality verification providers
Shipping companies and freight forwarders
Logistics and port service providers
Customs agents
Professional advisers
Payment or financial service providers where applicable
Government, customs, regulatory, or legal authorities where required
Other service providers involved in fulfilling a legitimate business request or order
We seek to limit information shared with third parties to what is reasonably necessary for the relevant purpose.
8. Cookies and Similar Technologies
Our website may use cookies or similar technologies that help the website function, maintain security, understand visitor behavior, and improve performance.
Essential Cookies
Certain technologies may be necessary for the website to function correctly, maintain security, process forms, or provide requested functionality.
Analytics and Performance Technologies
Where enabled, analytics technologies may collect information about how visitors interact with the website, such as pages viewed, general traffic sources, device information, and website performance.
This information helps us understand and improve the website.
Managing Cookies
Depending on your location and the technologies enabled on our website, you may be able to control non-essential cookies through a cookie preference tool or through your browser settings.
Disabling certain cookies may affect some website functionality.
9. Third-Party Services
Our website may rely on third-party platforms and service providers for hosting, website functionality, forms, analytics, communications, or other technical services.
These providers may process limited information according to their own privacy policies and contractual obligations.
Our website may also contain links to external websites or third-party resources. Siwa Salt Hub is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any external website you choose to visit.
10. Framer
This website is built using Framer. Framer may process certain technical information necessary to host, deliver, secure, and operate the website.
Information processed by Framer is subject to Framer’s applicable privacy and data-processing practices.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The appropriate retention period may depend on:
The nature of your enquiry
Whether a business relationship develops
Contractual requirements
Accounting and financial requirements
Export and shipping documentation requirements
Legal or regulatory obligations
The need to establish, exercise, or defend legal claims
Information that is no longer reasonably required may be deleted, anonymized, or securely archived where appropriate.
12. Data Security
We take reasonable organizational and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures may include access controls, secure hosting infrastructure, appropriate administrative procedures, and limiting access to information to individuals who reasonably require it for their work.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.
13. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of certain processing
Object to certain types of processing
Withdraw consent where processing is based on consent
Request portability of certain information where applicable
Lodge a complaint with an appropriate data protection authority
These rights may be subject to legal limitations or exceptions.
To make a privacy-related request, contact us at info@siwasalthub.com.
We may need to verify your identity before processing certain requests.
14. European and Swiss Visitors
Where applicable, individuals located in the European Economic Area, United Kingdom, or Switzerland may have additional rights under relevant data protection legislation.
Where those laws apply, Siwa Salt Hub will process personal information according to the applicable legal requirements, including requirements concerning lawful processing, transparency, data minimization, security, retention, and individual rights.
You may also have the right to contact or lodge a complaint with the data protection authority responsible for your jurisdiction.
15. Business Customer and Representative Information
As a B2B supplier, much of the information we receive relates to representatives of companies, distributors, importers, industrial buyers, logistics providers, and other organizations.
Even where information is supplied in a professional or business context, we handle identifiable personal information in accordance with this Privacy Policy and applicable law.
16. Marketing Communications
If you request information about our products or maintain a business relationship with us, we may communicate with you regarding relevant products, services, documentation, or commercial opportunities where permitted by applicable law.
Where consent is legally required for marketing communications, we will seek appropriate consent.
You may request that we stop sending marketing communications at any time by contacting us.
Operational, transactional, contractual, or legally required communications may still be sent where necessary.
17. Children’s Privacy
Our website and services are intended for businesses, importers, distributors, industrial customers, and other professional users.
They are not directed toward children, and we do not knowingly seek to collect personal information from children.
If we become aware that personal information relating to a child has been collected inappropriately, we will take reasonable steps to delete it.
18. Downloads and Technical Documentation
Our website may provide access to certificates, technical documentation, laboratory information, specifications, or other downloadable materials.
Where access to particular documentation requires an enquiry or submission of contact information, information provided may be used to respond to the request and manage related business communications.
Technical documents made publicly available may generally be accessed without creating an account unless otherwise stated.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business operations, technologies, legal obligations, or privacy practices.
When material changes are made, the updated version will be published on this page with a revised “Last updated” date.
We encourage visitors to review this Privacy Policy periodically.
20. Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or would like to exercise an applicable privacy right, please contact us.
Production
Siwa Oasis, Matrouh Governorate, Egypt
Sales and Contracting
Worb, Switzerland
We will make reasonable efforts to review and respond to legitimate privacy requests in accordance with applicable data protection requirements.